We ship from Singapore to the following countries:

1. Australia
2. Hong Kong
3. Malaysia
4. New Zealand
5. Singapore
6. South Korea
7. Thailand

Shipping costs depends on the total purchase amount and the destination. 

Please add your items to your cart. On the check out page, provide your mailing address.  The shipping cost will be calculated instantly.

Yes! Free shipping is available for orders above a minimum amount as follows:

Yes! Orders can be shipped to a different address other than the billing address. During the order process, you will be asked first for a billing address, then you will be given an option to “Ship to this address” or “Ship to a different address.” At that point, you can enter a different shipping address.

As soon as your order ships, we’ll send you an email with the shipping and tracking information.  If you still have questions, feel free to contact us.

Orders will be shipped within 24 hours (of a business day) to the shipping address provided at checkout. Please note that we do not ship to PO Boxes.

You will receive a notification email with details on how to track your parcel’s progress. 

Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery. 

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page). 

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in. Note that delivery times commence from the date of dispatch. 

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

Estimated delivery times depends on your location:

Pre-order items are sold out bestsellers that are currently being re-ordered. They will come back in stock on a specific date as stated. Don’t miss out and pre-order your coveted bottle now – just add to cart! 

If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees will be incurred for all parcels re-sent from our warehouse. 

Please ensure that your delivery address and mobile number is accurate, to ensure your Kool bottle gets to you as quickly as possible!

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance.

Kool Lagoon has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, to confirm your local tax and duty fees.